The New Flat Rate Blog

5 min read

Should You Replace a Part Before It Fails?

Russ Franklin: Sep 29, 2026, 7:45:00 AM

Sometimes. A technician should recommend replacing a working part when diagnostics show a legitimate concern, like a capacitor testing outside the...

4 min read

HVAC Customer Retention: What Costs Less?

The New Flat Rate: Sep 22, 2026, 7:29:59 AM

Most contractors know exactly how much they spend on Google Ads each month. They know what the truck wrap cost. They know what they paid for direct...

6 min read

Why HVAC customer experience starts beyond the equipment

The New Flat Rate: Sep 16, 2026, 5:00:00 AM

A replacement unit can restore operation without restoring comfort. When airflow, ductwork, return placement, or other conditions remain unaddressed,...

2 min read

Why Your Technicians Should Always Leave a WOW Factor (And How to Make It Easy)

The New Flat Rate: Jun 12, 2026, 1:13:54 PM

4 min read

Why Your CSR Keeps Saying "Yes"—and Burning Out Your Techs!

The New Flat Rate: Jun 4, 2026, 11:51:56 AM

2 min read

A Great Customer Experience Starts Before You Arrive

Chris Getz: Jun 1, 2026, 3:54:38 PM

2 min read

Impress your customers with visually stunning before and after photos on service calls - Company Cam

The New Flat Rate: Nov 11, 2025, 11:50:22 AM

4 min read

No Toilet for You, Lady; I’m Too Busy!

The New Flat Rate: Nov 11, 2025, 9:38:18 AM

4 min read

How a Harley Almost Made a Contractors Day

The New Flat Rate: Nov 11, 2025, 8:03:42 AM

Contracting Business posted a great article by our Founder Rodney Koop. Check it out HERE or enjoy it below...

3 min read

HVAC Technicians, How Is Your Communication on the Job?

The New Flat Rate: Sep 17, 2024, 8:00:00 AM