The New Flat Rate Blog

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Customer Experience (3)

1 min read

It’s Never Just Anything

Picture of Matt Koop Matt Koop: Oct 2, 2016, 10:54:05 AM

Have you ever been in a conversation with one of your office staff or technicians and asked or been asked, “If you could just…?” or “It’s just…”. I...

Customer Experience
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You Don’t Have Them at Hello

Picture of The New Flat Rate The New Flat Rate: Jan 30, 2016, 5:15:24 PM

Customer Experience
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1 min read

HVAC Customer Service Tips

Picture of The New Flat Rate The New Flat Rate: Aug 30, 2015, 4:42:47 PM

In a technical field like HVAC, it can be all too easy for customer service to slip by the wayside. Huge companies might provide their technicians...

hvac Customer Experience
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Earning Trust through Transparency

Picture of The New Flat Rate The New Flat Rate: Apr 30, 2015, 3:56:05 PM

Customer Experience
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2 min read

The Service Technician “WOW” Factor

Picture of The New Flat Rate The New Flat Rate: Jul 19, 2014, 12:10:50 PM

Now you see it. Now you don’t.

Customer Experience
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