WE’RE HIRING!
We are a software company based in Dalton, GA, with an app that helps HVAC, Electrical, and Plumbing contractors price their services more effectively. Our mission is to help contractors and entrepreneurs implement proven processes that improve profitability and create long-term stability.
We provide a suite of sales and communication systems used by companies worldwide, along with comprehensive coaching and training programs to help them maximize results.
CHECK OUT THE POSITIONS AVAILABLE BELOW! (Click to open)
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Field Support Specialist
We’re Hiring: Field Support Specialist
Job Title: Field Support Specialist (HVAC | Plumbing | Electrical)
Department: Member Experience
Location: In person
Employment Type: [Full-Time]Job Summary:
The New Flat Rate (TNFR) partners with HVAC, Plumbing, and Electrical service companies to improve sales performance, technician confidence, and operational consistency through a proven flat-rate pricing and sales system.
As a Field Support Specialist, you will embody TNFR’s core values:
Innovative – Continuously improving training systems and delivery methods.
Helpful – Ensuring Members have the tools and clarity to succeed.
Driven – Taking initiative to elevate technician performance.
Ambassador – Representing TNFR’s mission and methodology with professionalism.
Reports To: Director of Member Experience
Overview
Ready to Get Off the Truck — But Not Out of the Game?
If you’re a high-performing HVAC, Plumbing, or Electrical technician who:
- Knows how to sell with integrity
- Understands real-world service operations
- Has mentored other techs
- Wants bigger impact and income upside
…this might be your next move.
Field Support Specialist supports and guides technicians across the country on proper use of the TNFR program and app. This role provides real-time assistance, ensuring technicians understand workflows, pricing logic, and system application during live service calls.
Key ResponsibilitiesTechnician Field Support
- Provide live phone and virtual support to technicians in the field• Guide technicians on proper use of the TNFR app during real service scenarios• Assist with workflow selection, pricing structure, and option presentation• De-escalate confusion during live customer interactions
Program & App Guidance
- Reinforce correct TNFR system usage• Identify recurring issues and relay feedback• Ensure consistency in application of TNFR standards
Member Support and Retention
- Serve as a trusted support resource• Assist with issue resolution impacting adoption• De-escalate and Re-engage At-Risk Members
- Identify and capitalize on upsell opportunities
KPIs & Performance Metrics
- Average Handle Time• Inbound/Outbound call volume
- Retention Rate• Up-sale Revenue Captured
Qualifications
Required:• 1+ years HVAC, Plumbing, or Electrical field experience
- Understanding of flat-rate pricing and service sales
- Clear communicator with strong problem-solving skills
Preferred:• Prior Support or coaching experience
- Knowledge of and experience using The New Flat Rate program
- Previous office experience handling 30-75 calls per day
Location
This is an office-based position located in Dalton, GA
The New Flat Rate is an Equal Opportunity Employer.
Benefits
Benefits include:
- Paid time off and paid holidays
- 401(k) with company matching
- Health, dental, and vision insurance
- Parental leave
- Professional development assistance
- Gym membership contribution
- Cell phone contribution
Job Type: Full-time
Pay: $48,000 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
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Sales SuperStar
This is a full-time SaaS sales specialist, facilitating Zoom demos of the TNFR app/services to field service companies.
TNFR seeks a relationship-based selling superstar to genuinely connect with prospects and provide solutions.
You possess these great character traits:
· Compassion
· Confidence
· Product knowledge
EXPECTATIONS INCLUDE:
· Comfortable with generating leads
· Excel at meeting or exceeding sales goals
· Help to negotiate contracts with prospective clients
· That you will: Follow up, Follow up, Follow up!
· Be willing to provide weekly and monthly reports
· Be a superstar at sales presentations to a range of prospective clients
· Develop and maintain a prospect database
Are you competitive? Are you a relationship-builder? Do you excel at public speaking and communicating? Do you like to solve problems for people? Then TNFR is looking for you!!!
Want to take a closer look?
We’re The New Flat Rate, located in Dalton, GA, the #1 Retail Pricing Generator for small to medium sized service providers around the world. A leading cloud-based and mobile SaaS provider in the HVAC, Electrical, Plumbing, IAQ and Chimney industries. Our platform is focused on automating the sales cycle for our members so they can grow their businesses from a position of strength.
Trusted by field service companies in all 50 States plus four Provinces of Canada, our software helps bring new money into the trades to support entrepreneurship - Our system has poured over $2B in new revenue into these industries since 2011. www.thenewflatrate.com
How You'll Make a Difference:
You're looking for a new challenge where you feel confident your love of serving customers, technology, automation, and problem solving will be noticed and appreciated.
With a competitive nature and a thirst for constant improvement and reaching goals, you’ll thrive in this position.
P.S. Rather than sending me your resume, I’d prefer to have you send me a quick 2-minute video of how you overcame your biggest career objections. send to: cynthia@thenewflatrate.com
P.S.S. If making less than $100k is appealing to you, don’t apply…WHY? Because a true top producer could hit $200k.
If you have a phone phobia, meaning the idea of making 50 calls a day makes you want to cry don’t even apply - but if you wake up and say where’s my cup of coffee and phone so I can make my next friend…you can knock it out of the park! -
Member Success Manager
We’re Hiring: Member Success Manager
Job Title: Member Success Manager (HVAC | Plumbing | Electrical)
Department: Member Experience
Location: In person
Employment Type: [Full-Time]Job Summary:
About The New Flat Rate
The New Flat Rate (TNFR) partners with HVAC, Plumbing, and Electrical service companies to improve sales performance, technician confidence, and operational consistency through a proven menu-style pricing and sales system.
As a Member Success Manager, you will embody TNFR’s core values:
Innovative – Continuously improving the Member experience and identifying new ways to help Members succeed.
Helpful – Serving as a trusted advisor and resource for Members.
Driven – Proactively identifying opportunities to improve Member performance and satisfaction.
Ambassador – Representing TNFR’s mission, methodology, and brand with professionalism.Will report to: Director of Member Experience
Overview
Help Our Members Win — And Grow With Them
If you are someone who: Builds strong relationships with customers
Enjoys helping people succeed and solve problems Is comfortable discussing solutions and selling value
Wants to play a key role in customer success and revenue growth…this may be the role for you.
The Member Success Manager serves as the primary relationship owner for TNFR Members. This role works closely with Members from onboarding through long-term engagement to ensure successful adoption of the TNFR system.
The Member Success Manager helps Members navigate questions, deepen adoption of the program, strengthen relationships, and introduce additional products and services that help Members grow their business.
Key Responsibilities
Member Onboarding
Guide new Members through the onboarding process
Ensure Members understand TNFR systems, resources, and training opportunities Coordinate with internal teams to ensure a smooth implementation experience Proactively follow up during the first 90 days to ensure adoption and successMember Relationship Management
Serve as the primary point of contact for assigned Member accounts Build trusted advisor relationships with owners, managers, and staff
Maintain regular communication through calls, meetings, and check-ins Identify Member needs and proactively provide solutionsMember Support & Success
Answer Member questions regarding the TNFR program and services Coordinate internally with Training and Field Performance teams to resolve issues
Ensure Members are utilizing available tools and resources Monitor Member engagement and proactively address adoption gapsMember Growth & Product Expansion
Identify opportunities to introduce additional TNFR products and services Educate Members on program upgrades, training opportunities, and new offerings
Present solutions that align with the Member’s business goals Collaborate with Sales and Training teams to support Member growthRetention & Engagement
Identify at-risk Members and proactively intervene Strengthen relationships to maintain long-term partnerships
Facilitate solutions that improve Member satisfaction and success Support renewal and retention efforts
KPIs & Performance Metrics
- Member Retention Rate
- Member Satisfaction (CSAT) Member Engagement (touchpoints and follow-ups)
- Onboarding Success Rate Upsell / Expansion Revenue
- Account Growth
Qualifications
Required 2+ years experience in Account Management, Customer Success, or Relationship Management Strong interpersonal and communication skills Ability to build trusted relationships with business owners and managers Strong organizational and follow-up skillsPreferred Experience working with service businesses (HVAC, Plumbing, Electrical) Customer Success or SaaS account management experience Experience managing multiple client relationships simultaneously Background in training, coaching, or consulting
Benefits include:
- Paid time off and paid holidays
- 401(k) with company matching
- Health, dental, and vision insurance
- Parental leave & child care in the state of Georgia
- Professional development assistance
- Gym membership contribution
- Cell phone contribution
Location
This is an office-based position located in Dalton, GA.
The New Flat Rate is an Equal Opportunity Employer.
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) 4% Match
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
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Sales Support / Account Executive
We’re Hiring: Sales Support / Account Executive
Job Title: Sales Support / Account Executive
Department: Growth
Location: In person
Employment Type: [Full-Time]Job Summary:
The New Flat Rate (TNFR) is seeking a high-performing, self-starter Sales Representative/Account Executive to join our results-driven sales team. In this role, you'll be responsible for driving customer acquisition through product demos, lead acquisition and conversion, obtaining referrals and exceptional relationship-building.
You’ll begin with intensive training by working in a Sales Support capacity - quickly moving to Sales Representative – within three months.
We’re looking for a self-motivated, energetic closer who can deliver consistent performance and hit daily, weekly, and monthly sales targets. This role is ideal for someone who thrives in a fast-paced environment and takes pride in exceeding expectations.
This is very much an individual role where your natural, thriving zone of competition works well because you will achieve and excel beyond your personal goals while still contributing to a team and enjoying collaboration.
Key Responsibilities in Sales Support:
Desired skillet includes - positive phone presence, experience in cold and warm outbound calling, proficient in Microsoft Office programs, familiarity with HubSpot or similar CRM, typing speed of 50 wpm minumum.
- Front line follow-up/booking sales demos and appointments
- Including texting/email/phone communications
- Use Zoom for phone calls/video communication
- Use AI outbound auto-dialing system
- Minimum of 80 outbound calls daily
- Contacting leads from ads and tradeshows; consistently following-up to schedule demos for sales department
- Track sales department calendar
- Reschedule/delay meetings as-needed
- Use of HubSpot CRM, Google Calendar, Calendly
- Follow up with phone calls and emails on non-sold leads to resend through sales funnel
- General question answering
- Advanced techniques in communication
- Attend weekly team trainings and daily huddles
After completing your training in the Sales Support Role, you will be advanced to Sales Representative where you will:
- Conduct a minimum of 3 product demos per day with prospective customers.
- Maintain a 40% closing rate on qualified opportunities.
- Close a minimum of 1 sale per day, contributing to team and company revenue goals.
- Follow up on inbound leads and actively engage in outbound outreach to maintain a healthy pipeline.
- Understand and communicate TNFR’s value proposition clearly and effectively to various customer personas.
- Utilize CRM tools [Hubspot] to manage leads, log activities, and track opportunities through the sales funnel.
- Collaborate with marketing and support teams to optimize lead quality and customer onboarding.
- Continuously improve sales tactics through coaching, training, and feedback loops.
KPIs & Performance Expectations:
- Demos Per Day: 3 minimum
- Closing Rate: 40% or higher
- Sales Per Day: 1 minimum
- Pipeline Management: Timely and accurate updates within the CRM
- Follow-Up: Prompt, consistent follow-up to move prospects to decision
Qualifications:
- 2+ years of experience in a sales role, ideally in B2B, SaaS, or service-based sales.
- Proven track record of meeting or exceeding sales targets.
- Strong verbal and written communication skills.
- Comfortable with Zoom, online demos, and digital sales environments.
- CRM proficiency (e.g., HubSpot, Salesforce, or similar).
- High-energy, coachable, and self-motivated team player.
- Willingness to conduct sales demos as-needed outside the typical 8-5 day.
Preferred Experience:
- Experience selling into the home service or contractor industries.
- Familiarity with value-based selling or consultative sales approaches.
- Understanding of The New Flat Rate model or similar pricing systems.
Why Join TNFR?
At The New Flat Rate, we’re not just selling a product—we’re transforming the way service businesses operate. As a Sales Representative, you’ll be a frontline driver of that mission, with clear goals, a supportive team, and the tools you need to succeed. If you’re a closer who thrives on challenge and impact, we want you on our team.
Benefits:
- Base salary plus uncapped commission
- Major medical insurance
- Vision and dental coverage
- Paid time off (PTO) plus paid holidays
- 401(k) with company match
- Child care contribution plan
- Cell phone reimbursement
- Gym membership reimbursement
- Continuing education allowance
- Positive, team-focused culture
- Opportunities for growth and advancement
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Why are you a sales professional? What sets you apart?
Work Location: In person