3 min read
Service Industry: Focusing on Great Service Over Sales
The New Flat Rate: Jul 31, 2024, 11:15:53 AM
Customer Experience (2)
3 min read
Inspire Customer Loyalty with Wow-Factor Service
The New Flat Rate: Jun 7, 2021, 8:00:00 AM
3 min read
How to Establish Trust with Your Customer
The New Flat Rate: Aug 8, 2019, 3:00:00 PM
Let's talk about customer trust in the service industry... ACHR The News featured this article by Rodney Koop! Click Here to read it on their site!...
3 min read
Key to Repeat Business: Customer Empowerment
The New Flat Rate: Jul 24, 2019, 1:42:00 PM
PHCP PROS featured this article by Rodney Koop! Click Here to read it on their site! Or, check it out below…
4 min read
3 Customer Retention Keys!
The New Flat Rate: Mar 14, 2019, 12:32:45 PM
From Customer Aquisition to Customer Retention! My favorite customer is not the new customer, as strange as that may sound, but I can’t have my...
2 min read
Purple Space Helmets and Communication 101
The New Flat Rate: Nov 1, 2018, 1:43:16 PM
When it comes to marketing, messaging is key...
2 min read
Loyalty is not Prejudice
Matt Koop: Dec 2, 2016, 12:10:10 PM
For years we as an industry have been focused on one main thing; SALES! We have worked harder and harder year after year to drive up the average...
1 min read
Why We Changed- Your Service Tech Called
Matt Koop: Oct 21, 2016, 10:56:33 AM
Your Service tech called and asked you this: “What do we do about our long-time loyal customers?” “I mean, surely if we walk in and show them this...