2 min read
Matt Koop: Dec 2, 2016, 12:10:10 PM
For years we as an industry have been focused on one main thing; SALES! We have worked harder and harder year after year to drive up the average ticket. So, we trained our team to sell and we got higher price books but, at the end of the day the...
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1 min read
Matt Koop: Oct 21, 2016, 10:56:33 AM
Your Service tech called and asked you this: “What do we do about our long-time loyal customers?” “I mean, surely if we walk in and show them this...
1 min read
Matt Koop: Oct 2, 2016, 10:54:05 AM
Have you ever been in a conversation with one of your office staff or technicians and asked or been asked, “If you could just…?” or “It’s just…”. I...
1 min read
Matt Koop: Aug 2, 2016, 9:00:00 AM
Many times we as business owners and managers overlook or misuse the power of the ride along. The ride along is traditionally used for the...
2 min read
Danielle Putnam: Jul 1, 2016, 4:18:57 PM
https://youtu.be/h9FEvDAIIQE
3 min read
The New Flat Rate: Jul 1, 2016, 12:25:09 PM
Recently I began the song and dance with a salesman and his ‘manager’ about joining their membership for marketing services.
3 min read
The New Flat Rate: Jun 30, 2016, 9:00:00 AM
This morning on my commute in I listened to a TED Talk podcast about the subject of the “Pecking Order” in relation to “super” chickens. Now, don’t...
