4 min read
HVAC Field Service Management Software: What Contractors Get Wrong
Most HVAC contractors choose field service management software by counting features and judging the sales demo. That tells you what a platform can...
Operations (2)
5 min read
What HVAC Brand Should a New Contractor Sell?
Russ Franklin: Oct 1, 2026, 7:45:00 AM
There's no single right brand. A new contractor should choose the distributor first, then pick reliable equipment that distributor supports well....
6 min read
HVAC Dispatching: Why Sending the Closest Tech Isn't Always the Smartest Call
Melody Chaney: Sep 30, 2026, 7:45:00 AM
It's 10:30 a.m. Your dispatcher has three calls waiting. One homeowner has no cooling and needs someone there today. Another wants a maintenance...
4 min read
Is ServiceTitan Worth It for Small HVAC Companies?
The New Flat Rate: Sep 29, 2026, 7:45:00 AM
4 min read
Does Your HVAC Company Actually Need a CRM? (Or Is Your FSM Already Handling It?)
The New Flat Rate: Sep 23, 2026, 10:42:51 AM
If you've been to a trade show, hired a growth consultant, or talked to a SaaS rep in the last year, you've probably heard some version of this: "You...
3 min read
Is AI Worth It for HVAC and Plumbing Companies?
The New Flat Rate: Sep 21, 2026, 7:45:00 AM
Yes — but only in about three places.
5 min read
Does It Matter Which Technician You Send to an HVAC or Plumbing Call?
The New Flat Rate: Sep 17, 2026, 7:45:01 AM
When the board is full and the phones are ringing, dispatch can become a game of geography. Who is available? Who is closest? Who can get to the next...
4 min read
HVAC Callback Costs: The Job You Already Got Paid For Is Still Costing You Money
The New Flat Rate: Sep 4, 2026, 7:45:00 AM
Most HVAC contractors know callbacks are bad. They frustrate customers, disrupt the schedule and send technicians back to work that should already be...
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1 min read
Tips for Beating the Heat While Working on HVAC Systems
The New Flat Rate: Nov 11, 2025, 9:46:44 AM
As an HVAC specialist, your customers are looking to you to help them stay cool. But what about you? Working outside during the hottest months of the...