3 min read
Plumbers, We Are Not Our Customer
Day in and day out we have face time with our customers. A little connection can go a long way. In what direction, well, that’s to be determined. If...
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3 min read
Day in and day out we have face time with our customers. A little connection can go a long way. In what direction, well, that’s to be determined. If...
1 min read
https://youtu.be/usvZaFyWOYM
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3 min read
Recently I began the song and dance with a salesman and his ‘manager’ about joining their membership for marketing services.
2 min read
When it comes to diagnostics, isn’t it true technicians can all feel a bit rushed by the home office to get into the home and diagnose the problem...
2 min read
Around 15 years ago I requested a vinyl siding quote for my home. If I’m taking the time to call around and schedule an hour out of my day to get a...
1 min read
Think of the greatest sports stars to come out of American baseball history since its genesis in the 18th century. Not one paramount player was born...
1 min read
“Some guy came out to my house and SAID he fixed my system but it doesn’t even work!”
Pricing, sales, hiring, and the parts of running a service company nobody trains you for — plus training dates before they fill up. Written by people who've actually run one.
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