Dispatching, the necessary management of the valuable incoming call. The phone is either ringing off the hook or during the slow times we are practically on our knees by the phone jack begging it to make a sound. We need to get our technicians out of the shop and...
Rodney Dangerfield quit show business when he was 40 years old. He had been working at making a career out of standup comedy and joke writing from the time he made his first appearance at age 19. At age 15 he was writing and selling jokes to other comedians, but 25...
For years we as an industry have been focused on one main thing; SALES! We have worked harder and harder year after year to drive up the average ticket. So, we trained our team to sell and we got higher price books but, at the end of the day the average service...
As often as possible, I bring my baby girl when I travel. However, in April when she turns 2 and no longer flies for free, well the season will most likely come to an end. But in the meantime, I’m enjoying every minute of it. Especially, minutes that last 2.5hrs like...
As contractors, each of us have the capability of doing free marketing. We are our own walking billboards. Whether you’re at a sports game or holiday party, anytime someone asks, “What do you do?” of course you always respond with great pride and intention that this...
Your Service tech called and asked you this: “What do we do about our long-time loyal customers?” “I mean, surely if we walk in and show them this new menu pricing system they will be offended or at least wonder why we changed from what we’ve always done.” These are...
