Hidden Dangers: A Proactive Approach to Home Safety Home safety is a common goal between contractors and homeowners. Be proactive in resolving issues before they arise with our tested approach. Written by: Matt Koop In the world of home maintenance and repairs, many...
For years we as an industry have been focused on one main thing; SALES! We have worked harder and harder year after year to drive up the average ticket. So, we trained our team to sell and we got higher price books but, at the end of the day the average service...
Your Service tech called and asked you this: “What do we do about our long-time loyal customers?” “I mean, surely if we walk in and show them this new menu pricing system they will be offended or at least wonder why we changed from what we’ve always done.” These are...
Have you ever been in a conversation with one of your office staff or technicians and asked or been asked, “If you could just…?” or “It’s just…”. I believe we all have or many still do phrase communication this way. I believe, if we were aware of the true...
Many times we as business owners and managers overlook or misuse the power of the ride along. The ride along is traditionally used for the observation of technicians not meeting the expectations of the company. As leaders and owners of companies the ride along can...
