The New Flat Rate works by providing a menu for every task or repair.
The technician simply lets the customer choose.
No selling required!
The idea underlying the levels in the Menu and how the software for home services works is this:
We’re no longer talking about parts and components. Replacing parts cause call backs. While looking at the problem with the view of, ‘What’s actually happening’ allows us to apply the overall solution.
For example, a capacitor is a part. We call it a voltage absorption system because that’s what it does. By understanding that it is absorbing voltage we realize that it doesn’t work alone. So, what else absorbs voltage? Wires, controllers, relays, transformers, terminals (sta-kons), wire nuts, etc. Now we can repair the entire voltage absorption system or just replace a capacitor. Which one would you guarantee for 24 months?
The Band-Aid
The Band-Aid is a quick fix, (gas and go) but it must cover the level of the warranty given. Fix it if you see it, test, (make sure it will start and stop) and leave. In reality, this is what most flat rate tasks are, just a quick fix of the obvious problem. But, this menu pricing software for home services doesn’t stop there!
The Bronze & Silver
The Bronze & Silver levels will usually call for us to check contacts, tighten terminals and overall dress up of the system. This eliminates the things that we know cause callbacks. This allows us the ability to give a longer warranty with confidence.
The Gold & Platinum
The Gold & Platinum choices are where you can take your time and use all the skills and talents that you possess to eliminate all the possible sources of the fault/problem. These options are where this software for home services really shines. You are giving a longer warranty, so anything that is affected by the fault is made like new. Testing for these levels not only ensures the ongoing continual and proper operation of the equipment, but also includes additional performance testing that assures operation per the manufacturers design i.e., temperature rise/drop, delta T, static pressure, air flow and efficiency levels.
It’s kind of like Tim the Toolman spending time on his Hot Rod in the Garage. He wants to go over every inch and make sure everything is perfect. Even if it takes 3 years. So, make it run like you’d make your fine classic car run if you had all the time in the world. After all the Gold and Platinum are priced so ‘They just bought your day’, and of course, it won’t take all day but slow down, take your time, and restore this fine piece of equipment and make your momma, and the customer, proud of you.
CLICK HERE– To truly see the difference between typical flat rate services and The New Flat Rate.
“Because of The New Flat Rate, 37 people have job security and can support their families. We have never had this many customers calling in or posting reviews bragging about how great of service they recieved,”
