Learn how to train your CSRs in this podcast blog! Danielle Putnam, President of The New Flat Rate, sat down with Steve Coscia, Founder of Coscia Communications, to talk about his top tips for providing great customer service. A little about Steve: Steve...
Insider’s Perspective What does it mean to be Profit First? Here is an insider’s experience from Susan Frew, that she shared with Danielle Putnam. When it comes to being a profitable company, what is it that you need? Well, for one thing, it’s money. As Susan Frew...
Below are three different scenarios that our training director, Matt Koop has personally been in as a technician. If he were a gambling man, he’d bet $1,000 that you’ve been in one of these pickles, too. Scenario 1…Okay, so what if you are not using plumbing...
Contracting Business published this great article by our Rodney Koop! Click Here to check it out. Plus, we’ve posted it below for your convenience. The last time I lost a map-reading contest was in The Boy Scouts. Actually, my son was in the scouts, and I was...
Flat Rate V.S. Time & Material V.S. Menu Pricing (Aka The New Flat Rate) There are many different options when it comes to choosing an electrical pricing app. You have time and material, flat rate, and the newest phenomenon, menu pricing. However, the problem...
My Past Diagnostics V.S. How We Do It Now! I wrote the book Why Won’t They Pay Me What I’m Worth because as an electrician with over 10 unrestricted licenses, I still could not sell a $78.00 outlet replacement behind a microwave with a flat rate book. And...
