As a contractor and business owner, like most of us, you’ve probably struggled with finding dedicated technicians who truly contribute to your team. It’s such a challenge, in fact, that many contractors hold back from making necessary changes in their...
As a contractor, you no doubt have quite a few irons in the fire already. There’s the technical side of your business, keeping your skill set and certifications up to date, and the accounting side, staying out of the red and generating profit. Both of these...
No one starts out hating the business they built. We build our businesses because we love our trade and we want to find freedom. Freedom from what? Being under another contractor or…? The truth is, if you have to run around putting out fires every single day, or...
As HVAC professionals, we have a special opportunity to make a real impact on our clients’ health and wellbeing, their overall comfort, and even the durability of the structures they own with indoor air quality services. That said, indoor air quality is a facet of our...
Learn how to train your CSRs in this podcast blog! Danielle Putnam, President of The New Flat Rate, sat down with Steve Coscia, Founder of Coscia Communications, to talk about his top tips for providing great customer service. A little about Steve: Steve...
Insider’s Perspective What does it mean to be Profit First? Here is an insider’s experience from Susan Frew, that she shared with Danielle Putnam. When it comes to being a profitable company, what is it that you need? Well, for one thing, it’s money. As Susan Frew...
