What is The New Flat Rate App, and Why Does it Matter?
The New Flat Rate’s Menu Pricing System is the ultimate solution to pricing in a box! Our #1 price-generating software provides customized pricing, service agreements, payment plans, warranties, and more, all DONE-FOR-YOU, within 24 hours. The importance of learning how to navigate The New Flat Rate app is to realize how easy it is to technicians to use, without feeling pressure to upsell.
How to Navigate The New Flat Rate App
Find it in The Menu
At any time while you’re on the job, quickly navigate your TNFR app using the hamburger menu on the top left. Your quick links include:
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Work Orders: This is where presentation menus go on active jobs.
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Training Lab: Go to the Training Lab when you have time to learn more about TNFR.
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Presentation Scripts: Learning the scripts you will need out on a job is crucial.
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Terminology Guides: Use this search feature to understand any system or word.
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Reset Cart: This button empties your cart in one click.
How To Present The New Flat Rate’s Menu Pricing System to Your Customer
1
Diagnose the problem.
2
Click the module you’re working in.
TNFR available modules include:
- HVAC
- HVAC Equipment
- Electrical
- Plumbing
- Chimney
- Building Science / IAQ
3
Find the repair/replacement in your index.
4
Review the task details on the ‘technician review page.’
5
When ready, click ‘add level.’
6
Name your project, add notes (optional), select the call type, and then confirm with the green checkmark.
7
Access your menu in the cart icon on the top right corner of your screen.
9
Present your Menu Pricing system to your customer, using your TNFR scripts.
10
Let the customer choose the option they want.
11
Receive payment.
12
Do a great job!
Features to Know About
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Customize Any Menu
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ServiceTitan & The New Flat Rate Integration
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HouseCall Pro & The New Flat Rate Integration
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Search Feature Enhancement
Using The New Flat Rate app in the Future
Ultimately, by using The New Flat Rate app at its fullest capacity you’ll see an increase in:
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Customer retention
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Ease of use when presenting options
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Profitability
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Consistency in every service call
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And way more!
If you have any questions, please give us a call at 706.259.8892 or email us at info@thenewflatrate.com