FAQ
Customizable Menus App Update FAQs
Q: Is this feature accessible to all users, or is a purchase required for an upgrade?
A: All modules possess the capability to be customized. No upgrade is necessary.
Q: If I customize a menu, can I still access the original version, or are the changes permanent?
A: The original menus remain accessible in their respective sections, while the customized versions are under ‘Custom Menus.’
Q: How do I locate my custom menus?
A: Open the TNFR App and choose the module in which you built the custom menu. This will take you to the index. Scroll to the bottom until you see the ‘Custom Menus’ section.
Q: Will I be able to use my custom menus instantly?
A: After you customize a menu, our system will take up to a full minute to sync your data on the backend. Within a minute, a green bar appears at the top of your screen that says, “Success – Data Synced.” After displaying this message, you can find your new menu in the module under the ‘custom menus’ section.
Q: Can I use my custom menu without the internet?
A: You can still use the custom menu you create, but it will not sync with the admin dashboard until you have service again. Also, other app users in your company cannot access your menu once you connect to the internet and the data syncs.
Q: Can I place my customized menu in a section other than 'custom menus'?
A: Currently, no. But if this is a feature you would like, please send a request to info@thenewflatrate.com.
Q: Is it possible to delete a custom menu?
A: Owners can log into the admin dashboard, navigate to manage tasks, and under ‘Custom Menus,’ turn any menu on or off, then publish changes. NOTE: When you publish changes, this will also post any draft saved prices you may have in the price builder.
Q: Is it possible to turn off the customizable feature?
A: Currently not, but this option can become available if users show enough interest. Please email info@thenewflatrate.com to request this function.
Q: Can I customize a menu that is already custom?
A: Yes. When you customize a menu that is already custom, you will create a whole new custom menu. So you will have both copies.