Your phone quit ringing when you lost another tech. How many customers do you lose every time you lose a tech? I remember in 1997 telling someone I was not worried about techs starting their own business because I was spending $3,000 per month in Yellow Pages and they...
NCI Award Winner The New Flat Rate NCI Vendor Partner of the Year Award winner The New Flat Rate – accepted by Rodney Koop at the NCI Summit in San Diego, February-2015. We are very honored to have been chosen and thoroughly enjoy working with both NCI and their...
Now you see it. Now you don’t. By Matt Koop, Technical Trainer What does it mean to be a good service technician? Is it that you are able to average more dollars per call than the average technician does? Or is it when a technician can take their time and do a great...
From 1975 to 1990 I personally test drove over 150 automobiles. It wasn’t my fault; after all, how many of you remember Ford Motor Company blanketing the airwaves with their great slogan, “Have you driven a Ford lately”? If I hadn’t I immediately corrected that with a...
Menu Pricing is an Industry Game-Changer as seen in HVAC Industry News on HVAC Web Connect. HVAC, Plumbing and Electrical Contractor profits are soaring with “Options-Done” tools, packaged as a menu. Traditional flat rate is a thing of the past as The New Flat Rate...
