Read moreTraditionally, when customers call Plumbing, HVAC, or Electrical service companies, one of the most commonly asked questions is,“How much is this going to cost?”.
Success Starts in the Circle
“Let’s Go!” I yell promptly at 8:30 every day. As strong advocates for morning meetings, we recently reinstated the morning round up with our own staff – highlighting the day’s priorities (not just their to-do lists, but actual top level priorities). From the...
Common Sense – The Third Pillar
Recently I began the song and dance with a salesman and his ‘manager’ about joining their membership for marketing services. In the beginning stages, I made it crystal clear that the timing of this exchange may not be favorable, but that I was still interested in...
Tech’s Aren’t Chickens
This morning on my commute in I listened to a TED Talk podcast about the subject of the “Pecking Order” in relation to “super” chickens. Now, don’t take me wrong or misinterpret my sincere respect for our industry and our technicians…they are undoubtedly far superior...
Diagnosis For Success
When it comes to diagnostics, isn’t it true technicians can all feel a bit rushed by the home office to get into the home and diagnose the problem quickly? The work needs to start so ultimately the job can get done. This is especially prominent during the peak...
