“Let’s Go!” I yell promptly at 8:30 every day. As strong advocates for morning meetings, we recently reinstated the morning round up with our own staff – highlighting the day’s priorities (not just their to-do lists, but actual top level priorities). From the...
Recently I began the song and dance with a salesman and his ‘manager’ about joining their membership for marketing services. In the beginning stages, I made it crystal clear that the timing of this exchange may not be favorable, but that I was still interested in...
This morning on my commute in I listened to a TED Talk podcast about the subject of the “Pecking Order” in relation to “super” chickens. Now, don’t take me wrong or misinterpret my sincere respect for our industry and our technicians…they are undoubtedly far superior...
When it comes to diagnostics, isn’t it true technicians can all feel a bit rushed by the home office to get into the home and diagnose the problem quickly? The work needs to start so ultimately the job can get done. This is especially prominent during the peak...
Around 15 years ago I requested a vinyl siding quote for my home. If I’m taking the time to call around and schedule an hour out of my day to get a substantial quote, like vinyl siding, I’m in the market to buy. And normally, if I’ve got an hour to kill, I want to...
Think of the greatest sports stars to come out of American baseball history since its genesis in the 18th century. Not one paramount player was born with a glove and leather bound ball in hand. Every single one of those unparalleled sports figures had one thing to...
