Learn how to train your CSRs in this podcast blog! Danielle Putnam, President of The New Flat Rate, sat down with Steve Coscia, Founder of Coscia Communications, to talk about his top tips for providing great customer service. A little about Steve: Steve...
Insider’s Perspective What does it mean to be Profit First? Here is an insider’s experience from Susan Frew, that she shared with Danielle Putnam. When it comes to being a profitable company, what is it that you need? Well, for one thing, it’s money. As Susan Frew...
Below are three different scenarios that our training director, Matt Koop has personally been in as a technician. If he were a gambling man, he’d bet $1,000 that you’ve been in one of these pickles, too. Scenario 1…Okay, so what if you are not using plumbing...
Contracting Business published this great article by our Rodney Koop! Click Here to check it out. Plus, we’ve posted it below for your convenience. The last time I lost a map-reading contest was in The Boy Scouts. Actually, my son was in the scouts, and I was...
Credit card processing feature further automates the selling process and allows home service contractors to close jobs with additional security. Press release here:...
