How to Use The New Flat Rate App

 

You’ve come to the right place to become a pro at using The New Flat Rate app while in the field. Have you ever been on a service call when using a new software or process and felt a bit nervous? That’s why you must familiarize yourself with the TNFR app now. In this post, we will dive into how to use The New Flat Rate app and why it is indispensable for technicians and professionals in the service industry.

 

In this step-by-step guide, you’ll learn:

 

  • Where to locate all the features within the TNFR app
  • How to use the TNFR app on a service or Replacement call
  • How to pick a menu and present it to your customer
  • Tips and tricks to implement throughout the app

 

What is The New Flat Rate App, and Why Does it Matter?

 

The New Flat Rate’s Menu Pricing System is the ultimate solution to pricing in a box! Our #1 price-generating software provides customized pricing, service agreements, payment plans, warranties, and more, all DONE-FOR-YOU, within 24 hours. The importance of learning how to navigate The New Flat Rate app is to realize how easy it is to technicians to use, without feeling pressure to upsell.

 

How to Navigate The New Flat Rate App

 

Find it in The Menu

 

At any time while you’re on the job, quickly navigate your TNFR app using the hamburger menu on the top left. Your quick links include:

  • Work Orders: This is where presentation menus go on active jobs.
  • Training Lab: Go to the Training Lab when you have time to learn more about TNFR.
  • Presentation Scripts: Learning the scripts you will need out on a job is crucial.
  • Terminology Guides: Use this search feature to understand any system or word.
  • Reset Cart: This button empties your cart in one click.

 

How To Present The New Flat Rate’s Menu Pricing System to Your Customer

1

Diagnose the problem.

2

Click the module you’re working in.

TNFR available modules include:

 

  • HVAC
  • HVAC Equipment
  • Electrical
  • Plumbing
  • Chimney
  • Building Science / IAQ

3

Find the repair/replacement in your index.

How to use The New Flat Rate menu

4

Review the task details on the ‘technician review page.’

5

When ready, click ‘add level.’

6

Name your project, add notes (optional), select the call type, and then confirm with the green checkmark.

How to use The New Flat Rate menu

7

Access your menu in the cart icon on the top right corner of your screen.

How to use The New Flat Rate menu

9

Present your Menu Pricing system to your customer, using your TNFR scripts.

10

Let the customer choose the option they want.

11

Receive payment.

12

Do a great job!

How to use The New Flat Rate menu

Features to Know About

 

Using The New Flat Rate app in the Future

 

Ultimately, by using The New Flat Rate app at its fullest capacity you’ll see an increase in:

  • Customer retention
  • Ease of use when presenting options
  • Profitability
  • Consistency in every service call
  • And way more!


If you have any questions, please give us a call at 706.259.8892 or email us at [email protected]