Rodney Dangerfield quit show business when he was 40 years old. He had been working at making a career out of standup comedy and joke writing from the time he made his first appearance at age 19. ...

For years we as an industry have been focused on one main thing; SALES!  We have worked harder and harder year after year to drive up the average ticket.  So, we trained our team to sell and we got...

As often as possible, I bring my baby girl when I travel. However, in April when she turns 2 and no longer flies for free, well the season will most likely come to an end. But in the meantime, I’m...

As contractors, each of us have the capability of doing free marketing.  We are our own walking billboards.  Whether you’re at a sports game or holiday party, anytime someone asks, “What do you do?”...

Your Service tech called and asked you this: “What do we do about our long-time loyal customers?” “I mean, surely if we walk in and show them this new menu pricing system they will be offended or at...

Have you ever been in a conversation with one of your office staff or technicians and asked or been asked, “If you could just…?” or “It’s just…”.   I believe we all have or many still do...

I was on the witness stand being questioned by a $260,000 per year attorney! “Mr. Koop, how much do you think your time is worth?”  Now this was back in 1998 and at the time I happened...