Why Your Technicians Feel Disconnected — and How to Fix It Fast Written by: The New Flat Rate Meet The Lonely Plumber. For 10 weeks, this plumber showed up to jobs, fixed pipes, and drove from one call to the next. But there was one big problem — he didn’t know...
How to Calculate Your Billable Hour (and Make a Profit) Written by: The New Flat Rate If you’re a contractor, you’ve likely asked yourself: “How do I set my billable hour?” It’s a crucial question, yet many home service business owners...
Stop Scheduling the Wrong Way: Prioritize Calls for Profit and Business Growth Written by: The New Flat Rate For years, home service businesses have relied on outdated scheduling methods—first come, first served or grouping calls by zip code. But the truth is, that...
The Proven Technician Pay Scale System to Keep Your Team and Boost Profits Written by: The New Flat Rate Stop technician turnover with a smarter pay system. If you’re a contractor in the HVAC, plumbing, or electrical industry, you know how hard it can be to...
The Most Important Step in Lean – Changing Your Mindset Written by: Suzanne Wedeven I have always been intrigued by the quote: “Your purpose in life is to serve and help other people.”—Paul Akers If you’ve ever tried implementing the Lean Process, you’ve...
