Why Your Technicians Feel Disconnected — and How to Fix It Fast Written by: The New Flat Rate Meet The Lonely Plumber. For 10 weeks, this plumber showed up to jobs, fixed pipes, and drove from one call to the next. But there was one big problem — he didn’t know...
How to Calculate Your Billable Hour (and Make a Profit) Written by: The New Flat Rate If you’re a contractor, you’ve likely asked yourself: “How do I set my billable hour?” It’s a crucial question, yet many home service business owners...
“Clocking” Profits Written by: Suzanne Wedeven Suzanne Wedeven spends her days coaching home service companies nationwide, helping them identify hidden cash leaks in their operations. One of the biggest culprits? Untracked time. From wasted hours between jobs to...
Stop Scheduling the Wrong Way: Prioritize Calls for Profit and Business Growth Written by: The New Flat Rate For years, home service businesses have relied on outdated scheduling methods—first come, first served or grouping calls by zip code. But the truth is, that...
The Proven Technician Pay Scale System to Keep Your Team and Boost Profits Written by: The New Flat Rate Stop technician turnover with a smarter pay system. If you’re a contractor in the HVAC, plumbing, or electrical industry, you know how hard it can be to...
