Leadership in the Slow Season: What You Do Next Reveals Everything Written by: Suzanne Wedeven When I first entered this industry, I was inexperienced, eager, unsure, and surrounded by owners, technicians, and service managers who had been doing the work far longer...
The Ups and Downs of Fast Growth: Welcome to the Amusement Park of Home Services Written by: Suzanne Wedeven Fast growth in plumbing, HVAC, electrical, and drain cleaning companies feels a lot like stepping into an amusement park. It’s loud, fast, unpredictable...
What a Test Hole Taught Me About Pricing and Integrity Written by: Danielle Putnam In the attic, on a Georgia summer day, I stared in disbelief as he began to drill a hole in the side of the ductwork. “What are you doing!?” I proclaimed, in a tone attempting to hide...
Built on Trust and Grown by Heart: The Power of the Family Business Written by: Suzanne Wedeven As we wrap up another summer, it’s a meaningful time to pause and reflect. Running a family business is not just about passing down a name, it is about passing down values....
How to Motivate Installers Without Burnout Written by: Suzanne Wedeven If you want better installs, you’ve got to start by motivating the crew doing them. And no, “hurry up” and “don’t mess this up” aren’t leadership strategies. Here’s my suggestion on how to actually...
