CEO World Magazine featured this article by Danielle Putnam! Click Here to read it on their site! Or, check it out below… Will Smith says it best in his talk about skydiving on YouTube – “Sheer bliss is on the other side of complete fear.” In this YouTube video, Will...

For nine months, our new company had been bringing in $8 to $10,000 each week from one customer. Have you ever had a customer like that? If so, you know you jump when they call. And this owner of a fortune 500 company had my dad on speed dial. Our customer owned...

CEO World Magazine featured this awesome article by Danielle Putnam! Click Here to read it on their site! Or, check it out below… They say success happens when preparedness meets opportunity. That is usually true. If you say yes, to the opportunity knocking on your...

Contractor Magazine featured this awesome article by Rodney Koop! Click Here to read it on their site! Or, check it out below... I had a chance to bid the maintenance contract on a police services center about 15 years ago.  I was somewhat intrigued about the...

Day in and day out we have face time with our customers.  A little connection can go a long way. In what direction, well, that’s to be determined.  If we’re honest, some of the biggest complications for plumbers across America is in fact the customer.  There will...

From Customer Aquisition to Customer Retention! My favorite customer is not the new customer, as strange as that may sound, but I can’t have my favorite customer without first getting a new customer. So, let’s say I have a new customer, they called for service, and...

The New Flat Rate's Definition of Ride AlongsRide-alongs are arrangements for a manager or owner to spend a shift in the passenger seat of a technicians truck, observing their work, and how they use their menu pricing system. The News Published this...