Let's talk about customer trust in the service industry... ACHR The News featured this article by Rodney Koop! Click Here to read it on their site! Or, check it out below… I have to laugh about a customer in the Washington, D.C., area who told me and the technician as...

PHCP PROS featured this article by Rodney Koop! Click Here to read it on their site! Or, check it out below… Customers want to be in control and it has to be their idea. Telling someone they are empowered still leaves you in control. Now, let’s create an environment...

Contracting Business Magazine featured this article by Rodney Koop! Click Here to read it on their site! Or, check it out below… Great magicians, great swindlers, great politicians:  What do they have in common?  Soft skills.  Well, and some pretty hard skills, also,...

CEO World Magazine featured this article by Danielle Putnam! Click Here to read it on their site! Or, check it out below… Will Smith says it best in his talk about skydiving on YouTube – “Sheer bliss is on the other side of complete fear.” In this YouTube video, Will...

For nine months, our new company had been bringing in $8 to $10,000 each week from one customer. Have you ever had a customer like that? If so, you know you jump when they call. And this owner of a fortune 500 company had my dad on speed dial. Our customer owned...

CEO World Magazine featured this awesome article by Danielle Putnam! Click Here to read it on their site! Or, check it out below… They say success happens when preparedness meets opportunity. That is usually true. If you say yes, to the opportunity knocking on your...

Contractor Magazine featured this awesome article by Rodney Koop! Click Here to read it on their site! Or, check it out below... I had a chance to bid the maintenance contract on a police services center about 15 years ago.  I was somewhat intrigued about the...