Dispatching, the necessary management of the valuable incoming call. The phone is either ringing off the hook or during the slow times we are practically on our knees by the phone jack begging it to make a sound. We need to get our technicians out of the shop and...read more
Rodney Dangerfield quit show business when he was 40 years old. He had been working at making a career out of standup comedy and joke writing from the time he made his first appearance at age 19. At age 15 he was writing and selling jokes to other comedians, but 25...read more
For years we as an industry have been focused on one main thing; SALES! We have worked harder and harder year after year to drive up the average ticket. So, we trained our team to sell and we got higher price books but, at the end of the day the average service...read more
As often as possible, I bring my baby girl when I travel. However, in April when she turns 2 and no longer flies for free, well the season will most likely come to an end. But in the meantime, I’m enjoying every minute of it. Especially, minutes that last 2.5hrs like...read more
As contractors, each of us have the capability of doing free marketing. We are our own walking billboards. Whether you’re at a sports game or holiday party, anytime someone asks, “What do you do?” of course you always respond with great pride and intention that this...read more
“What do we do about our long time loyal customers?” “I mean, surely if we walk in and show them this new menu pricing system they will be offended or at least wonder why we changed from what we’ve always done.” These are the thoughts of many service companies...read more
Have you ever been in a conversation with one of your office staff or technicians and asked or been asked, “If you could just…?” or “It’s just…”. I believe we all have or many still do phrase communication this way. I believe, if we were aware of the...read more
Why The New Flat Rate blog?
Our blog provides a vast array of knowledge, tips, and ideas to grow your contracting business. To contractors who are trying to get their technicians to sell, this blog is for you. Menu Pricing is made easy with our Electrical, Plumbing, and HVAC pricing systems in book and iPad form. If you’re interested in The New Flat Rate, please CLICK HERE to visit our main page. You can also REQUEST A FREE ONLINE DEMO HERE.
To be the #1 Pricing System that provides: stability, profitability, and scalability for service providers worldwide.
To equip contractors with a system that takes the pressure off their technicians to sell, is easy to implement, and doubles their service sales. To be the most profitable pricing system for our members.
Honesty: Never misrepresent the facts or yourself or your public.
Integrity: Never make a promise you can’t keep.
Common Sense: Be level-headed and use good judgment.
Excellence: Doing one thing better today than we did yesterday.
Be Kind: Even to those who are against you.