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How Much Is A New One? Closing the Sale
October 5, 2022 @ 11:00 am - October 6, 2022 @ 12:00 pm
How many times have you been on a call and presented the repair options to your customers only for them to ask, “Well, how much is a new one?” In this session, you will learn how to consider the priorities of your customers and how to solve their problem in valuable, meaningful ways.
You will get action steps to differentiate yourself as a specialist, and you will gain new perspective on considering the health and safety of the people you serve as you present their service options.
Takeaways:
1) Effective tools to close the sale
2) Answers to avoid common mistakes made during customer interactions
3) Practical steps for you and your team
Chris Michel
Coach | The New Flat Rate
With over 30 years of sales and leadership experience, as both an individual contributor and team leader, Chris is well positioned to provide proven advice and counsel in the areas of sales processes and management techniques. He has sold in Business to Consumer (B2C) and Business to Business (B2B) situations, gaining, developing, and honing skills in the areas of customer service, customer needs and manufacturing demands to meet short-term and long-term sales cycles. He has applied this knowledge moving into management where he continued to develop effective tools to coach others succeed. Chris has been a leader in multiple companies, focusing on business development, increasing revenue and profits, recruiting, hiring, and development of individuals and teams. He has been in the HVAC industry for the past several years, developing and fine-tuning sales programs and processes including training programs focused on effective sales techniques, customer service and pricing programs to increase revenue and profits. When he is not spending time with his family, Chris volunteers with Habitat for Humanity, plays golf, listens to music, reads books and writes.
