He’s Back!
Steve Coscia is co-hosting our MOST ATTENDED workshop!
He’s Back!
Steve Coscia is co-hosting our MOST ATTENDED workshop!
CSR TRAINING WORKSHOP
The Most Synergetic + Live + Interactive + Virtual Training Event of the Century
When: March 23, 2021 / 12:00 PM – 3:30 PM (EST)
Cost: $195
CSR TRAINING WORKSHOP
The Most Synergetic + Live + Interactive + Virtual Training Event of the Century
When: March 23, 2021 / 12:00 PM – 3:30 PM (EST)
Cost: $195
Hosted by Danielle Putnam, President of The New Flat Rate and Steve Coscia, Owner of Coscia Communications
Attention CSR's!... Attendees Will Learn To...
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Maximize the first impression during every phone interaction
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Transform angry callers into fans
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Boost revenue opportunities using proven techniques that customers can’t ignore
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Develop powerful scripts that shift customer focus from “price” to “value”
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Reduce stress & increase productivity for your customer service team
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Double or triple referral rates…for free
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3.5 Hours of Live-Virtual Training
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Workbook Provided
About Steve Coscia
Steve Coscia is one of the most widely published and quoted authorities in trade publications on the topics of customer service and soft skills. Both commercial and residential contractors gain valuable insight from Steve’s soft skills seminars.
Steve’s frequent television appearances make him the ideal spokesperson for the service industry. A partial list of companies that use his customer service strategies includes Carrier, Bryant, Dell Computer, Motorola and Milwaukee Power Tools.
His Soft Skills Curriculum is taught worldwide at colleges and career centers. Trade Associations such as ACCA, PHCC, SMACNA, AMCO and NPGA host Coscia’s speeches and seminars as a benefit to their commercial and residential contractor members.
Coscia’s clients make more money through better customer retention, increased upselling and heightened awareness to how stress can limit productivity and effectiveness. Coscia’s strategies cut through the clutter and focus on the key tactical behaviors which enable a company to become world class.
An avid researcher of customer service trends, Coscia conducted one of the industry’s first studies of stress in the customer service environment. This survey revealed the causes of stress along with the most common manifestations of post-stress behavior among customer service professionals. Tele-Stress is a registered trademark of Coscia Communications. His books, videos, audio programs and e-learning have helped thousands of customer service professionals.
Coscia has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association. The CSP is the highest earned designation for professional speakers worldwide.
Coscia resides in the Philadelphia area with his wife and son. He completed the Marine Corp Marathon in 1991 and he ran the Philadelphia Half-Marathon five times. When he is not writing or speaking, Coscia enjoys riding motorcycles and he likes the outdoors. In past days, Coscia was a professional musician and he still enjoys playing music and having fun.
