The report names three: no scripted service call, a focus on selling parts, and not offering options. It makes the case for each one well, and it is worth reading.
What it cannot tell you is which of the three is happening on your calls — and that is the only part that changes what you do on Monday.
So we built the check. Nine questions about what actually happened on your last few service calls, and an answer: which mistakes are live, what the report says each one costs you, and what to do instead.
