WE’RE HIRING!
We are a software company based in Dalton, GA, with an app that helps HVAC, Electrical, and Plumbing contractors price their services more effectively. Our mission is to help contractors and entrepreneurs implement proven processes that improve profitability and create long-term stability.
We provide a suite of sales and communication systems used by companies worldwide, along with comprehensive coaching and training programs to help them maximize results.
CHECK OUT THE POSITIONS AVAILABLE BELOW! (Click to open)
-
Field Support Specialist
We’re Hiring: Field Support Specialist
Job Title: Field Support Specialist (HVAC | Plumbing | Electrical)
Department: Member Experience
Location: In person
Employment Type: [Full-Time]Job Summary:
The New Flat Rate (TNFR) partners with HVAC, Plumbing, and Electrical service companies to improve sales performance, technician confidence, and operational consistency through a proven flat-rate pricing and sales system.
As a Field Support Specialist, you will embody TNFR’s core values:
Innovative – Continuously improving training systems and delivery methods.
Helpful – Ensuring Members have the tools and clarity to succeed.
Driven – Taking initiative to elevate technician performance.
Ambassador – Representing TNFR’s mission and methodology with professionalism.
Reports To: Director of Member Experience
Overview
Ready to Get Off the Truck — But Not Out of the Game?
If you’re a high-performing HVAC, Plumbing, or Electrical technician who:
- Knows how to sell with integrity
- Understands real-world service operations
- Has mentored other techs
- Wants bigger impact and income upside
…this might be your next move.
Field Support Specialist supports and guides technicians across the country on proper use of the TNFR program and app. This role provides real-time assistance, ensuring technicians understand workflows, pricing logic, and system application during live service calls.
Key ResponsibilitiesTechnician Field Support
- Provide live phone and virtual support to technicians in the field• Guide technicians on proper use of the TNFR app during real service scenarios• Assist with workflow selection, pricing structure, and option presentation• De-escalate confusion during live customer interactions
Program & App Guidance
- Reinforce correct TNFR system usage• Identify recurring issues and relay feedback• Ensure consistency in application of TNFR standards
Member Support and Retention
- Serve as a trusted support resource• Assist with issue resolution impacting adoption• De-escalate and Re-engage At-Risk Members
- Identify and capitalize on upsell opportunities
KPIs & Performance Metrics
- Average Handle Time• Inbound/Outbound call volume
- Retention Rate• Up-sale Revenue Captured
Qualifications
Required:• 1+ years HVAC, Plumbing, or Electrical field experience
- Understanding of flat-rate pricing and service sales
- Clear communicator with strong problem-solving skills
Preferred:• Prior Support or coaching experience
- Knowledge of and experience using The New Flat Rate program
- Previous office experience handling 30-75 calls per day
Location
This is an office-based position located in Dalton, GA
The New Flat Rate is an Equal Opportunity Employer.
Benefits
Benefits include:
- Paid time off and paid holidays
- 401(k) with company matching
- Health, dental, and vision insurance
- Parental leave
- Professional development assistance
- Gym membership contribution
- Cell phone contribution
Job Type: Full-time
Pay: $48,000 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
-
Member Success Manager
We’re Hiring: Member Success Manager
Job Title: Member Success Manager (HVAC | Plumbing | Electrical)
Department: Member Experience
Location: In person
Employment Type: [Full-Time]Job Summary:
About The New Flat Rate
The New Flat Rate (TNFR) partners with HVAC, Plumbing, and Electrical service companies to improve sales performance, technician confidence, and operational consistency through a proven menu-style pricing and sales system.
As a Member Success Manager, you will embody TNFR’s core values:
Innovative – Continuously improving the Member experience and identifying new ways to help Members succeed.
Helpful – Serving as a trusted advisor and resource for Members.
Driven – Proactively identifying opportunities to improve Member performance and satisfaction.
Ambassador – Representing TNFR’s mission, methodology, and brand with professionalism.Will report to: Director of Member Experience
Overview
Help Our Members Win — And Grow With Them
If you are someone who: Builds strong relationships with customers
Enjoys helping people succeed and solve problems Is comfortable discussing solutions and selling value
Wants to play a key role in customer success and revenue growth…this may be the role for you.
The Member Success Manager serves as the primary relationship owner for TNFR Members. This role works closely with Members from onboarding through long-term engagement to ensure successful adoption of the TNFR system.
The Member Success Manager helps Members navigate questions, deepen adoption of the program, strengthen relationships, and introduce additional products and services that help Members grow their business.
Key Responsibilities
Member Onboarding
Guide new Members through the onboarding process
Ensure Members understand TNFR systems, resources, and training opportunities Coordinate with internal teams to ensure a smooth implementation experience Proactively follow up during the first 90 days to ensure adoption and successMember Relationship Management
Serve as the primary point of contact for assigned Member accounts Build trusted advisor relationships with owners, managers, and staff
Maintain regular communication through calls, meetings, and check-ins Identify Member needs and proactively provide solutionsMember Support & Success
Answer Member questions regarding the TNFR program and services Coordinate internally with Training and Field Performance teams to resolve issues
Ensure Members are utilizing available tools and resources Monitor Member engagement and proactively address adoption gapsMember Growth & Product Expansion
Identify opportunities to introduce additional TNFR products and services Educate Members on program upgrades, training opportunities, and new offerings
Present solutions that align with the Member’s business goals Collaborate with Sales and Training teams to support Member growthRetention & Engagement
Identify at-risk Members and proactively intervene Strengthen relationships to maintain long-term partnerships
Facilitate solutions that improve Member satisfaction and success Support renewal and retention efforts
KPIs & Performance Metrics
- Member Retention Rate
- Member Satisfaction (CSAT) Member Engagement (touchpoints and follow-ups)
- Onboarding Success Rate Upsell / Expansion Revenue
- Account Growth
Qualifications
Required 2+ years experience in Account Management, Customer Success, or Relationship Management Strong interpersonal and communication skills Ability to build trusted relationships with business owners and managers Strong organizational and follow-up skillsPreferred Experience working with service businesses (HVAC, Plumbing, Electrical) Customer Success or SaaS account management experience Experience managing multiple client relationships simultaneously Background in training, coaching, or consulting
Benefits include:
- Paid time off and paid holidays
- 401(k) with company matching
- Health, dental, and vision insurance
- Parental leave & child care in the state of Georgia
- Professional development assistance
- Gym membership contribution
- Cell phone contribution
Location
This is an office-based position located in Dalton, GA.
The New Flat Rate is an Equal Opportunity Employer.
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) 4% Match
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
-
National Training Director
About The New Flat Rate
The New Flat Rate (TNFR) partners with home-service professionals to improve sales performance, technician confidence, and operational consistency through a proven menu-style pricing and sales system.
Training is not a feature we offer — it is the engine behind our members’ results. Data shows that members who attend at least two full Implementation & Refresher Trainings per year double, triple, or quadruple their service sales. The person in this role is a direct reason that happens.
Own the Room. Change Businesses.
If you are someone who:
- Can walk into a room with a skeptical audience and have them leaning forward within 10 minutes
- Knows how to make complex systems feel simple and exciting
- Has a track record of changing how people think, not just what they know
- Wants a role where your energy and skill directly impact real business outcomes
…this is your role.
The National Training Director owns the delivery and ongoing development of The New Flat Rate’s training and implementation experience. This means leading our flagship two-day and three-day training events, coaching sessions, Q&A calls, ride alongs, and more — while also building the curriculum and systems that make our training program world-class. This is a high-visibility, high-impact position for someone who brings serious energy and knows how to turn a room of skeptics into believers.
You'll lead these trainings out of our state of the art training facility at TNFR headquarters in Dalton, GA — built specifically for the kind of high-energy, hands-on learning experience our members expect. You'll engage both in-person and online audiences, delivering the same high-impact experience regardless of where members are tuning in from.
Who We’re Looking For
The right person for this role has a special combination: they can command a room, connect with skeptical contractors, and break down complex concepts in a way that actually sticks. We are not looking for a traditional corporate trainer. We want someone with genuine charisma, energy, real credibility, and the ability to make grown adults feel excited about changing the way they run their business.
Key Responsibilities
Training Delivery
- Lead two-day and three-day Implementation & Refresher Training events for TNFR members — the cornerstone experience that drives measurable revenue growth for contractor businesses.
- Facilitate Monthly Q&A Coaching Calls for owners, technicians, and dispatchers.
- Conduct Technician Ride Along Coaching sessions in the field with member companies.
- Oversee TNFR product training, Workshops, and Bootcamps.
- Represent TNFR with high energy and professionalism at every training event, whether in-person or virtual.
Curriculum & Program Development
- Build, refine, and own training curriculum across all TNFR program formats — not just deliver it.
- Develop structured learning frameworks that help contractors retain and apply what they learn.
- Collaborate with internal teams to keep training content aligned with product updates, system changes, and member feedback.
- Identify gaps in the current training experience and proactively bring solutions.
Member Engagement & Retention
- Serve as a trusted, energizing presence that members look forward to learning from.
- Identify members who may be struggling with adoption and coordinate with the Member Experience team to re-engage them.
- Reinforce correct TNFR system usage and ensure consistency across all member interactions.
- Capture feedback from training events and relay insights to internal teams.
KPIs & Performance Metrics
- Training attendance and member satisfaction scores
- Member engagement and adoption rates post-training
- Curriculum development milestones
- Retention impact among trained member accounts
Required
- Proven experience in training, coaching, facilitation, or adult education — in a professional setting, not just informally.
- A natural, commanding presence in front of a group — high energy, engaging, and adaptable to different audiences.
- Exceptional communication skills, with the ability to simplify complex systems and speak plainly about money, time, and results.
- Strong curriculum development skills — you can build a structured program, not just wing a presentation.
- Highly self-directed and organized — this role requires managing your own schedule, travel, and prep without being micromanaged.
- Ability to read a room and adjust on the fly — every group of contractors is different.
- Comfortable with travel for in-person training events.
Preferred
- Background in the trades — HVAC, Plumbing, Electrical, or a related field. Bonus if you’ve worked in it.
- Experience training or coaching in a service, franchise, or multi-location business environment.
- Familiarity with SaaS products, software training, or menu-style pricing systems.
- Knowledge of adult learning principles and instructional design.
Why This Role Matters
TNFR’s training is one of the most impactful things we do for our members. When contractors show up, engage, and apply what they learn, their businesses change — sometimes dramatically. We have seen it happen again and again. This role exists because we need someone fully dedicated to making that happen at scale, with the energy and expertise our members deserve. If you thrive in front of people, love the trades, and want your work to mean something — we want to talk to you.
As National Training Director, you will embody TNFR’s core values:
- Innovative – Continuously improving training systems, curriculum, and delivery to meet members where they are.
- Helpful – Ensuring every member walks away with the tools, clarity, and confidence to succeed.
- Driven – Taking full ownership of member outcomes and never settling for a room that isn’t fully engaged.
- Ambassador – Representing TNFR’s mission, methodology, and brand with professionalism at every touchpoint.
This is a full-time position with a standard schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. TNFR may consider a hybrid work arrangement; however, this role must be onsite to facilitate and host all training sessions.
The position requires flexibility and a willingness to travel as needed for trainings, trade shows, and other events, including occasional weekend travel.
The National Training Director reports directly to the Director of Member Experience.
Benefits & Compensation
- Competitive salary based on experience
- Performance incentives
- Health, dental, vision
- 401(k) with company match
- Paid time off and paid holidays
- Cell phone allowance
- Gym or wellness allowance
- Continuing education allowance
- Family-friendly work environment
- A mission-driven culture where your work matters
The New Flat Rate is an Equal Opportunity Employer.
-
Sales Support / Account Executive
We’re Hiring: Sales Support / Account Executive
Job Title: Sales Support / Account Executive
Department: Growth
Location: In person
Employment Type: [Full-Time]Job Summary:
The New Flat Rate (TNFR) is seeking a high-performing, self-starter Sales Representative/Account Executive to join our results-driven sales team. In this role, you'll be responsible for driving customer acquisition through product demos, lead acquisition and conversion, obtaining referrals and exceptional relationship-building.
You’ll begin with intensive training by working in a Sales Support capacity - quickly moving to Sales Representative – within three months.
We’re looking for a self-motivated, energetic closer who can deliver consistent performance and hit daily, weekly, and monthly sales targets. This role is ideal for someone who thrives in a fast-paced environment and takes pride in exceeding expectations.
This is very much an individual role where your natural, thriving zone of competition works well because you will achieve and excel beyond your personal goals while still contributing to a team and enjoying collaboration.
Key Responsibilities in Sales Support:
Desired skillet includes - positive phone presence, experience in cold and warm outbound calling, proficient in Microsoft Office programs, familiarity with HubSpot or similar CRM, typing speed of 50 wpm minumum.
- Front line follow-up/booking sales demos and appointments
- Including texting/email/phone communications
- Use Zoom for phone calls/video communication
- Use AI outbound auto-dialing system
- Minimum of 80 outbound calls daily
- Contacting leads from ads and tradeshows; consistently following-up to schedule demos for sales department
- Track sales department calendar
- Reschedule/delay meetings as-needed
- Use of HubSpot CRM, Google Calendar, Calendly
- Follow up with phone calls and emails on non-sold leads to resend through sales funnel
- General question answering
- Advanced techniques in communication
- Attend weekly team trainings and daily huddles
After completing your training in the Sales Support Role, you will be advanced to Sales Representative where you will:
- Conduct a minimum of 3 product demos per day with prospective customers.
- Maintain a 40% closing rate on qualified opportunities.
- Close a minimum of 1 sale per day, contributing to team and company revenue goals.
- Follow up on inbound leads and actively engage in outbound outreach to maintain a healthy pipeline.
- Understand and communicate TNFR’s value proposition clearly and effectively to various customer personas.
- Utilize CRM tools [Hubspot] to manage leads, log activities, and track opportunities through the sales funnel.
- Collaborate with marketing and support teams to optimize lead quality and customer onboarding.
- Continuously improve sales tactics through coaching, training, and feedback loops.
KPIs & Performance Expectations:
- Demos Per Day: 3 minimum
- Closing Rate: 40% or higher
- Sales Per Day: 1 minimum
- Pipeline Management: Timely and accurate updates within the CRM
- Follow-Up: Prompt, consistent follow-up to move prospects to decision
Qualifications:
- 2+ years of experience in a sales role, ideally in B2B, SaaS, or service-based sales.
- Proven track record of meeting or exceeding sales targets.
- Strong verbal and written communication skills.
- Comfortable with Zoom, online demos, and digital sales environments.
- CRM proficiency (e.g., HubSpot, Salesforce, or similar).
- High-energy, coachable, and self-motivated team player.
- Willingness to conduct sales demos as-needed outside the typical 8-5 day.
Preferred Experience:
- Experience selling into the home service or contractor industries.
- Familiarity with value-based selling or consultative sales approaches.
- Understanding of The New Flat Rate model or similar pricing systems.
Why Join TNFR?
At The New Flat Rate, we’re not just selling a product—we’re transforming the way service businesses operate. As a Sales Representative, you’ll be a frontline driver of that mission, with clear goals, a supportive team, and the tools you need to succeed. If you’re a closer who thrives on challenge and impact, we want you on our team.
Benefits:
- Base salary plus uncapped commission
- Major medical insurance
- Vision and dental coverage
- Paid time off (PTO) plus paid holidays
- 401(k) with company match
- Child care contribution plan
- Cell phone reimbursement
- Gym membership reimbursement
- Continuing education allowance
- Positive, team-focused culture
- Opportunities for growth and advancement
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Why are you a sales professional? What sets you apart?
Work Location: In person