WE’RE HIRING!
We are a software company based in Dalton, GA, with an app that helps HVAC, Electrical, and Plumbing contractors price their services more effectively. Our mission is to help contractors and entrepreneurs implement proven processes that improve profitability and create long-term stability.
We provide a suite of sales and communication systems used by companies worldwide, along with comprehensive coaching and training programs to help them maximize results.
CHECK OUT THE POSITIONS AVAILABLE BELOW! (Click to open)
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Sales Support / Sales Representative
We’re Hiring: Sales Support / Sales Representative
Job Title: Sales Support / Sales Representative
Department: Sales
Location: [Remote / On-site / Hybrid]
Employment Type: [Full-Time]Job Summary:
The New Flat Rate (TNFR) is seeking a high-performing Sales Representative to join our results-driven sales team. In this role, you'll be responsible for driving customer acquisition through product demos, lead conversion, and exceptional relationship-building.
You’ll begin with intensive training by working in a Sales Support capacity - quickly moving to Sales Representative – within three months.
We’re looking for a self-motivated, energetic closer who can deliver consistent performance and hit daily, weekly, and monthly sales targets. This role is ideal for someone who thrives in a fast-paced environment and takes pride in exceeding expectations.
This is very much an individual role where your natural, thriving zone of competition works well because you will achieve and excel beyond your personal goals while still contributing to a team and enjoying collaboration.
Key Responsibilities in Sales Support:
Desired skillet includes - positive phone presence, experience in cold and warm outbound calling, proficient in Microsoft Office programs, familiarity with HubSpot or similar CRM, typing speed of 50 wpm minimum.
- Front line follow-up/booking sales demos and appointments; Including texting/email/phone communications
- Use Zoom for phone calls/video communication
- Use AI outbound auto-dialing system
- Minimum of 80 outbound calls daily
- Contacting leads from ads and trade shows; consistently following-up to schedule demos for sales department
- Track sales department calendar
- Reschedule/delay meetings as-needed
- Use of HubSpot CRM, Google Calendar, Calendly
- Follow up with phone calls and emails on non-sold leads to resend through sales funnel
- General question answering
- Advanced techniques in communication
- Attend weekly team trainings and daily huddles
After completing your training in the Sales Support Role, you will be advanced to Sales Representative where you will:
- Conduct a minimum of 3 product demos per day with prospective customers.
- Maintain a 25% closing rate on qualified opportunities.
- Close a minimum of 1 sale per day, contributing to team and company revenue goals.
- Follow up on inbound leads and actively engage in outbound outreach to maintain a healthy pipeline.
- Understand and communicate TNFR’s value proposition clearly and effectively to various customer personas.
- Utilize CRM tools [Hubspot] to manage leads, log activities, and track opportunities through the sales funnel.
- Collaborate with marketing and support teams to optimize lead quality and customer onboarding.
- Continuously improve sales tactics through coaching, training, and feedback loops.
KPIs & Performance Expectations:
- Demos Per Day: 3 minimum
- Closing Rate: 25% or higher
- Sales Per Day: 1 minimum
- Pipeline Management: Timely and accurate updates within the CRM
- Follow-Up: Prompt, consistent follow-up to move prospects to decision
Qualifications:
- 2+ years of experience in a sales role, ideally in B2B, SaaS, or service-based sales.
- Proven track record of meeting or exceeding sales targets.
- Strong verbal and written communication skills.
- Comfortable with Zoom, online demos, and digital sales environments.
- CRM proficiency (e.g., HubSpot, Salesforce, or similar).
- High-energy, coachable, and self-motivated team player.
Preferred Experience:
- Experience selling into the home service or contractor industries.
- Familiarity with value-based selling or consultative sales approaches.
- Understanding of The New Flat Rate model or similar pricing systems.
Why Join TNFR?
At The New Flat Rate, we’re not just selling a product—we’re transforming the way service businesses operate. As a Sales Representative, you’ll be a frontline driver of that mission, with clear goals, a supportive team, and the tools you need to succeed. If you’re a closer who thrives on challenge and impact, we want you on our team.
Benefits:
- Base salary plus commission
- Major medical insurance
- Vision and dental coverage
- Paid time off (PTO) plus paid holidays
- 401(k) with company match
- Child care contribution plan
- Cell phone contribution
- Gym membership
- Continuing education allowance
- Positive, team-focused culture
- Opportunities for growth and advancement
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k) matching
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Dalton, GA 30721
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Marketing Project Manager
We’re Hiring: Marketing Project Manager
Job Title: Marketing Project Manager
Department: Marketing
Location: [Remote / On-site / Hybrid]
Employment Type: [Full-Time]Job Summary:
We are hiring a Marketing Project Manager to build order inside a fast-moving marketing engine.
This role exists to optimize marketing growth. Not to “help with tasks.” Not to sit in meetings. To make execution predictable.
If you love turning chaos into systems, holding people accountable, and launching campaigns without drama, keep reading.
About The New Flat Rate
The New Flat Rate serves HVAC, plumbing, and electrical contractors across North America.
Our marketing engine supports a multi-million dollar growth target and runs:
- 6–12 campaigns per month
- Webinars and live workshops
- Paid media funnels
- Email sequences
- Content launches
- Sales enablement initiatives
We are growing. Fast. That requires structure.
What You’ll Own
You will own planning, coordination, and delivery of marketing work from idea to launch.
You will:
- Translate strategy into clear projects and task lists
- Build timelines and execution plans
- Assign ownership and enforce deadlines
- Maintain task boards and marketing systems
- Review assets before launch for accuracy and completeness
- Catch errors before they go live
- Coordinate handoffs between Marketing, Sales, and Member Experience
- Identify bottlenecks early and correct them
- Support execution of launches, campaigns, and initiatives
If something misses a deadline, you know why. If something launches broken, you catch it before it does.
What Winning Looks Like (12 Months In)
- 95%+ projects delivered on time
- Campaigns launch without missing assets
- Rework rate decreases
- Team members know what they own
- Leadership is not chasing updates
- Marketing operates with clarity and accountability
If you are excellent, marketing becomes scalable. If you are sloppy, revenue suffers.
KPIs
- Projects Delivered On Time
- Task Completion Rate
- Rework Rate
- Missed Deadlines
- Campaign Launch Accuracy
- Assets launched without errors
This Role Is NOT For You If:
- You need constant direction
- You avoid enforcing deadlines
- You get uncomfortable holding peers accountable
- Details slip past you
- You prefer slow, low-pressure environments
You’ll Thrive Here If:
- You think in systems
- You like structure
- You follow up without being asked
- You communicate clearly and directly
- You can push for standards without being abrasive
- You enjoy fast pace
Experience with tools like HubSpot, Trello/Asana, Google Workspace, or similar platforms is preferred.
Compensation & Benefits
Starting at $45,000+, based on experience
Performance bonus tied to delivery metrics
Benefits include:
- Paid time off and paid holidays
- 401(k) with company matching
- Health, dental, and vision insurance
- Parental leave
- Professional development assistance
- Gym membership contribution
- Cell phone contribution
If you want to grow into senior operations or marketing leadership, this role creates that path.
Why This Role Matters
We are building a marketing engine that supports aggressive revenue growth.
This role is the backbone of execution.
If you are organized, driven, and want real ownership, apply.
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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Field Support Specialist
We’re Hiring: Field Support Specialist
Job Title: Field Support Specialist (HVAC | Plumbing | Electrical)
Department: Member Experience
Location: In person
Employment Type: [Full-Time]Job Summary:
The New Flat Rate (TNFR) partners with HVAC, Plumbing, and Electrical service companies to improve sales performance, technician confidence, and operational consistency through a proven flat-rate pricing and sales system.
As a Field Support Specialist, you will embody TNFR’s core values:
Innovative – Continuously improving training systems and delivery methods.
Helpful – Ensuring Members have the tools and clarity to succeed.
Driven – Taking initiative to elevate technician performance.
Ambassador – Representing TNFR’s mission and methodology with professionalism.
Reports To: Director of Member Experience
Overview
Ready to Get Off the Truck — But Not Out of the Game?
If you’re a high-performing HVAC, Plumbing, or Electrical technician who:
- Knows how to sell with integrity
- Understands real-world service operations
- Has mentored other techs
- Wants bigger impact and income upside
…this might be your next move.
Field Support Specialist supports and guides technicians across the country on proper use of the TNFR program and app. This role provides real-time assistance, ensuring technicians understand workflows, pricing logic, and system application during live service calls.
Key ResponsibilitiesTechnician Field Support
- Provide live phone and virtual support to technicians in the field• Guide technicians on proper use of the TNFR app during real service scenarios• Assist with workflow selection, pricing structure, and option presentation• De-escalate confusion during live customer interactions
Program & App Guidance
- Reinforce correct TNFR system usage• Identify recurring issues and relay feedback• Ensure consistency in application of TNFR standards
Member Support and Retention
- Serve as a trusted support resource• Assist with issue resolution impacting adoption• De-escalate and Re-engage At-Risk Members
- Identify and capitalize on upsell opportunities
KPIs & Performance Metrics
- Average Handle Time• Inbound/Outbound call volume
- Retention Rate• Up-sale Revenue Captured
Qualifications
Required:• 1+ years HVAC, Plumbing, or Electrical field experience
- Understanding of flat-rate pricing and service sales
- Clear communicator with strong problem-solving skills
Preferred:• Prior Support or coaching experience
- Knowledge of and experience using The New Flat Rate program
- Previous office experience handling 30-75 calls per day
Location
This is an office-based position located in Dalton, GA
The New Flat Rate is an Equal Opportunity Employer.
Compensation & Benefits
Salary range $59k - $79k annually, based on experience
Benefits include:
- Paid time off and paid holidays
- 401(k) with company matching
- Health, dental, and vision insurance
- Parental leave
- Professional development assistance
- Gym membership contribution
- Cell phone contribution
Job Type: Full-time
Pay: $59,000.00 - $79,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
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Member Success Manager
We’re Hiring: Member Success Manager
Job Title: Member Success Manager (HVAC | Plumbing | Electrical)
Department: Member Experience
Location: In person
Employment Type: [Full-Time]Job Summary:
About The New Flat Rate
The New Flat Rate (TNFR) partners with HVAC, Plumbing, and Electrical service companies to improve sales performance, technician confidence, and operational consistency through a proven menu-style pricing and sales system.
As a Member Success Manager, you will embody TNFR’s core values:
Innovative – Continuously improving the Member experience and identifying new ways to help Members succeed.
Helpful – Serving as a trusted advisor and resource for Members.
Driven – Proactively identifying opportunities to improve Member performance and satisfaction.
Ambassador – Representing TNFR’s mission, methodology, and brand with professionalism.Will report to: Director of Member Experience
Overview
Help Our Members Win — And Grow With Them
If you are someone who: Builds strong relationships with customers
Enjoys helping people succeed and solve problems Is comfortable discussing solutions and selling value
Wants to play a key role in customer success and revenue growth…this may be the role for you.
The Member Success Manager serves as the primary relationship owner for TNFR Members. This role works closely with Members from onboarding through long-term engagement to ensure successful adoption of the TNFR system.
The Member Success Manager helps Members navigate questions, deepen adoption of the program, strengthen relationships, and introduce additional products and services that help Members grow their business.
Key Responsibilities
Member Onboarding
Guide new Members through the onboarding process
Ensure Members understand TNFR systems, resources, and training opportunities Coordinate with internal teams to ensure a smooth implementation experience Proactively follow up during the first 90 days to ensure adoption and successMember Relationship Management
Serve as the primary point of contact for assigned Member accounts Build trusted advisor relationships with owners, managers, and staff
Maintain regular communication through calls, meetings, and check-ins Identify Member needs and proactively provide solutionsMember Support & Success
Answer Member questions regarding the TNFR program and services Coordinate internally with Training and Field Performance teams to resolve issues
Ensure Members are utilizing available tools and resources Monitor Member engagement and proactively address adoption gapsMember Growth & Product Expansion
Identify opportunities to introduce additional TNFR products and services Educate Members on program upgrades, training opportunities, and new offerings
Present solutions that align with the Member’s business goals Collaborate with Sales and Training teams to support Member growthRetention & Engagement
Identify at-risk Members and proactively intervene Strengthen relationships to maintain long-term partnerships
Facilitate solutions that improve Member satisfaction and success Support renewal and retention efforts
KPIs & Performance Metrics
- Member Retention Rate
- Member Satisfaction (CSAT) Member Engagement (touchpoints and follow-ups)
- Onboarding Success Rate Upsell / Expansion Revenue
- Account Growth
Qualifications
Required 2+ years experience in Account Management, Customer Success, or Relationship Management Strong interpersonal and communication skills Ability to build trusted relationships with business owners and managers Strong organizational and follow-up skillsPreferred Experience working with service businesses (HVAC, Plumbing, Electrical) Customer Success or SaaS account management experience Experience managing multiple client relationships simultaneously Background in training, coaching, or consulting
Benefits include:
- Paid time off and paid holidays
- 401(k) with company matching
- Health, dental, and vision insurance
- Parental leave & child care in the state of Georgia
- Professional development assistance
- Gym membership contribution
- Cell phone contribution
Location
This is an office-based position located in Dalton, GA.
The New Flat Rate is an Equal Opportunity Employer.
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) 4% Match
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
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Director of Growth / Assistant Vice President of Growth (Sales)
We’re Hiring: Director of Growth / Assistant Vice President of Growth (Sales)
Job Title: Director of Growth
Department: Sales
Location: In person
Employment Type: [Full-Time]Job Summary:
Company: The New Flat Rate (TNFR) Reports to: Danielle Putnam, CEO Location: In-office required; hybrid possible after 90 days
About the Role
The New Flat Rate is hiring a Director of Growth to lead and manage the day-to-day execution of sales and revenue growth. This is a hands-on leadership role for someone who can run sales operations daily, coach and manage a team, and drive consistent, predictable results.
We are seeking a growth leader who can operate confidently at the leadership table, bringing structure, accountability, and strategic clarity while championing and translating our vision for growth across the organization.
This role is accountable for performance, execution, and outcomes—not just strategy. You will own sales activity, pipeline health, forecasting, and team accountability while partnering closely with the CEO on growth initiatives.
About The New Flat Rate
The New Flat Rate (TNFR) is a growth-oriented software and coaching company serving the skilled trades. We help contractors build stronger, more profitable businesses through better pricing systems, tools, and leadership.
As Director of Growth, you will embody TNFR’s core values:
- Innovative – Continuously improving systems, strategy, and execution
- Helpful – Equipping teams with clarity, tools, and support to win
- Driven – Owning results and pushing for excellence
- Ambassador – Representing TNFR’s mission, values, and vision internally and externally
What You’ll Do
- Lead the daily operations of the sales team, including activity management, pipeline reviews, and deal strategy
- Manage forecasting, reporting, and performance dashboards
- Coach, develop, and hold sales reps and leaders accountable to KPIs
- Aid in the hiring, onboarding, and ramping of sales talent as the team grows
- Improve and enforce sales processes to increase conversion and efficiency
- Support and close high-value or complex deals as needed
- Partner with leadership on pricing, positioning, and go-to-market efforts
- Represent TNFR at select industry events and strategic meetings
How Success Is Measured
- Revenue growth and forecast accuracy
- Sales activity effectiveness and pipeline health
- Conversion rates, deal velocity, and close rates
- Sales productivity and consistency
- Team performance, engagement, and retention
What We’re Looking For
- 3-6+ years of sales management experience in a growth environment
- Proven ability to manage sales activity and execution daily
- Strong forecasting, CRM, and sales performance management skills
- Hands-on leader who coaches, inspects, and drives accountability
- Clear communicator with high standards and follow-through
- Competitive, driven, and resilient
Bachelor’s degree preferred; equivalent experience considered.
Why Join The New Flat Rate
- Direct partnership with the CEO and leadership team
- Ownership of a growing sales organization
- Opportunity to help build and scale a high-impact Growth function
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
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Accounts Receivable Clerk
We’re Hiring: Accounts Receivable Clerk
Job Title: Accounts Receivable Clerk
Department: Sales
Location: In person
Employment Type: [Part-Time]Job Summary:
The New Flat Rate is seeking a long-term, on-site, part-time, Accounts Receivables Clerk. We estimate about a 15-20 hours per week schedule, approximate schedule M-F 9am - 1pm. This part-time position is not eligible for benefits.
We are looking for candidates who have:
- Worked in AR before and have an accounting background
- Google Suite proficiency (i.e. Google Docs, Gmail, Google Sheets, Google Calendar)
- HubSpot CRM experience is preferred
- Has Word, Excel, PPT proficiency
- Has an excellent phone manner with ability to field/transfer calls
- Zoom phones; video meetings, texting
- QuickBooks online proficiency
- An ideal candidate will have a collections-minded skillset: someone who is not afraid to make collections calls and spend a lot of time on the phone.
- Someone who is highly organized and has a strong attention to detail
We are seeking a candidate who can help TNFR with the following tasks:
- Field calls from customers regarding billing issues
- Call, Text and Email customers whose credit cards have declined and collect new payment method
- Manage our AR Aging Summary report in QuickBooks online, contacting customers who are on this report to collect overdue funds
- Organize follow-up for customers whose auto-payments have failed
- Log notes into our CRM, HubSpot
- This role will work closely with the TNFR Director of Operations
A high school diploma is required. Previous accounting experience is a must as is proficiency with QuickBooks online and Google Suite and Microsoft Office Suite.
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 20 per week
Work Location: In person