CSR’s + Dispatchers learn how to become Customer Experience Specialists!
Live Virtual Training
When: June 18 / 11:00-4:00pm (Eastern Time)
Who should attend? CSR’s + Dispatchers
Cost: $197 per company
Training by Erica Leonor with PowerSelling Pros
What will this workshop focus on?
Learn the Pattern for Excellence call flow process that is proven to work 100% of the time in providing WOW Experiences for customers
Get empowered with the 6 tools and techniques that are needed to overcome any pricing and scheduling objections
Practice with other teams on how to communicate with customers during COVID-19
Build confidence and ability to take ownership of a customer’s situation, every time!
Teach the Top 20 things to never say to customers and what to say instead
What will you get?
Each registered attendee will receive a digital copy of the workbook
Each registered attendee will receive a recording of the workshop
8 giveaways will be happening during this 5 hour training session
7 call handling scripts will be sent to all registered attendees
About Erica Leonor
Erica Leonor is a highly influential Customer Experience Coach and Sales Trainer at Power Selling Pros. She actually considers herself a Master Jedi Trainer because she enjoys bringing the force (and all kinds of interactive, motivational, and high- performance techniques) into her presentations, trainings, and speaking engagements. She received a BA in Anthropology from BYU-Hawaii and has traveled around the world working with and studying different cultures and peoples. She has been a mentor, coach, trainer, public speaker and facilitator for over 9 years. She has a YouTube channel with her husband called “The Leonor Life” where they share their adventures with the world (like riding motorcycles).